Privacy services
Alden Rowe LLC (hereinafter referred to as “we”) respects and values the privacy of its customers. This Privacy Policy applies to the Alden Rowe LLC website and explains how we collect, use, and protect your personal information when you visit the website, purchase goods, or contact us.
- Information Collection
During your use of the website services, we may collect the following information as needed:
Name and contact information
Shipping and billing address
Email address
Order and purchase information
Customer-submitted inquiries, feedback, or other content
Technical information such as IP address, browser type, device information, and website access records
We only collect information as necessary for the operation of the website and the provision of related services.
- How Information is Used
The collected information may be used for:
Confirming and processing orders;
Arranging delivery;
Providing customer support;
Responding to customer questions and requests;
Processing returns, refunds, and other after-sales matters;
Improving website content and shopping experience;
Maintaining website security;
Fulfilling applicable legal obligations.
We will not use personal information for purposes unrelated to the original purpose of collection, unless permitted by law or with your consent.
- Order and Payment Information
When you purchase goods, we need to use necessary personal information to complete the order and delivery.
Payment may be completed through a third-party payment service provider. Payment service providers may directly process your payment data and manage related information in accordance with their own privacy policies.
Unless required by law, we will not proactively collect or retain complete bank card security information.
- Information Sharing
Where necessary to provide website services, we may provide necessary information to relevant third-party service providers, including:
Payment processing service providers;
Logistics and delivery companies;
Website hosting and technology service providers;
Website operation and analytics service providers;
Customer service providers.
We will not sell or rent customers’ personal information.
Unless authorized, necessary to provide services, required by law, or to protect our legitimate rights, we will not disclose your personal information to unrelated third parties.
- Cookie Technology
The website may use cookies and similar technologies to help the website function properly, save some user preferences, analyze website visits, and improve website functionality.
You can restrict, refuse, or delete cookies through your browser settings. Disabling some cookies may affect certain website functions.
6. Data Security
We take reasonable technical and management measures to protect the personal information we collect and strive to prevent unauthorized access, use, modification, or disclosure.
However, no internet data transmission or electronic storage method can guarantee absolute security; therefore, we cannot guarantee that information will not be affected by security risks in all circumstances.
- Data Retention
We will retain relevant information for a reasonable period as needed for order processing, after-sales service, legal obligations, dispute resolution, and normal business operations.
When personal information no longer has a reasonable need for retention, we will take deletion, anonymization, or other appropriate processing measures in accordance with applicable laws.
- Third-Party Links
This website may provide links to some third-party websites or services.
Third-party websites have independent privacy policies and data processing rules. We are not responsible for the information collection, use, or security measures of third-party websites, and we recommend that you review their privacy policies before visiting such websites.
- User Privacy Rights
Under applicable laws, you may have the right to access, correct, delete, or restrict the processing of your personal information.
If you wish to know the personal information we hold, or wish to make a request regarding your personal information, please contact us using the contact information below.
We may need to reasonably verify your request to protect the security of your personal information.
- Children’s Privacy
This website is not specifically designed for children.
We will not knowingly collect personal information from children below the legal age. If you believe we may have inadvertently collected such information, please contact us so we can take appropriate measures.
- Policy Updates
We may update this Privacy Policy as website functionality, business operations, or legal requirements change.