Returns & Refunds

Thank you for choosing Alden Rowe LLC. We want every customer to have a clear and reasonable after-sales experience after purchasing fishing rods and related products. The following policy applies to product purchases completed through this website.

  1. Return Period

Customers may submit a return request within 14 days of receiving the goods. Return requests submitted after this period may not be accepted unless there are special circumstances or product quality issues.

  1. Return Conditions

Returned goods must meet the following basic conditions:

The goods should be in unused or unused fishing condition;
The goods should not have any signs of human-caused damage, obvious wear, or improper use;
The goods, accessories, and packaging should be kept as intact as possible;
Relevant order information should be provided when returning the goods so that we can verify the purchase record.

If the goods have been used, especially if there are obvious signs of use or damage caused by improper use, they may not be eligible for return.

  1. Product Quality Issues

If the received goods have obvious quality problems, damage caused during transportation, or are significantly different from the order, please contact us immediately.

We may request photos of the product, order information, or other necessary documents from customers to confirm the specific situation. Once the issue is confirmed to be due to product quality or shipping responsibility, we will provide a return, exchange, or refund solution based on the actual circumstances.

  1. Returns for Non-Quality Reasons

If a return is requested due to reasons other than product quality, such as personal preference, incorrect purchase, or unsuitable size or specifications, the customer shall bear the corresponding return shipping costs.

After the goods are returned, we will check their condition and determine whether they meet the refund requirements based on the return conditions.

  1. Refund Processing

Once the returned goods are confirmed to meet the refund conditions, we will process the refund using the original payment method.

Refunds are typically processed within 3–5 business days after the return review is completed. Actual arrival time may vary depending on the processing speed of the bank, credit card institution, or payment service provider.

  1. Return Information

Address: 49858 CALLE QUINTERRA, COACHELLA, CA 92236

Email: [email protected]